Last Updated: 3 October 2025
These Business Terms of Service (“Business Terms”) govern your access to and use of the OwnerLock services as a business, brand, or other commercial entity (“Business User,” “you,” or “your”). By creating a business account on the OwnerLock platform or using any of our services intended for businesses, you agree to be bound by these Business Terms.
These terms form a legally binding agreement between you and Attaché X Ltd, a company registered in the United Kingdom (“Company,” “we,” “us,” or “our”).
These Business Terms are separate from our End-User Terms and Conditions, which govern the use of our services by the individual owners of items (“End-Users”).
1. The OwnerLock Service for Businesses
1.1. Service Description: We provide a suite of tools and services via the OwnerLock platform, including the administrative dashboard known as the OwnerLock Control Tower. The services enable you to:
* Create and manage digital profiles for your brand and products.
* Link physical products to the OwnerLock platform using our NFC tags or QR codes (“OwnerLock Tags”).
* Offer value-added services (such as warranties or support) to your End-Users.
* Communicate with End-Users who own your products.
* Access analytics and insights related to your products’ lifecycle.
1.2. Service Levels: We will use commercially reasonable efforts to make the OwnerLock services available to you. We will provide you with advance notice of any scheduled maintenance that may result in service downtime. Our support services and any specific uptime commitments will be as described in our service documentation or your selected Subscription Plan.
2. Your Obligations as a Business User
2.1. Account Registration: You must provide accurate, current, and complete information when creating your business account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
2.2. Content and Product Information: You are solely responsible for all information, text, images, logos, and other materials that you upload to the OwnerLock platform (“Business Content”). You represent and warrant that:
* Your Business Content is accurate, truthful, and not misleading.
* You own or have all necessary rights and permissions to use and publish your Business Content.
* Your Business Content and the products you register comply with all applicable laws and regulations in the jurisdictions where they are sold.
2.3. Prohibited Use: You agree not to use the OwnerLock services to promote or sell counterfeit goods, illegal products, or engage in any fraudulent or deceptive practices. We reserve the right to suspend or terminate your account if we suspect a violation of this clause.
2.4. Tag Implementation: You are responsible for the correct and secure physical implementation of OwnerLock Tags on your products. We are not liable for any issues arising from improper tag application, damage, or removal.
3. Fees, Payment, and Subscription
3.1. Subscription Plans: Our services are offered under various subscription plans (“Subscription Plans”), including a free starter tier and paid tiers with additional features. The specific fees, features, and limits of each plan are detailed on our official pricing page on the OwnerLock website.
3.2. Payment Terms: By selecting a paid Subscription Plan, you agree to pay all applicable fees as described. All fees are quoted exclusive of VAT and other applicable taxes, which you are responsible for paying. Payments are due in accordance with the billing cycle specified in your chosen plan.
3.3. Non-Payment: We reserve the right to suspend or terminate your access to paid features if fees are not paid on time.
3.4. Changes to Fees: We may change our fees and Subscription Plans from time to time. We will provide you with at least 30 days’ notice of any changes that affect your existing plan.
4. Intellectual Property Rights
4.1. Our Intellectual Property: We retain all rights, title, and interest in and to the OwnerLock platform, services, and all related software, trademarks, and content provided by us. These Business Terms do not grant you any rights to our intellectual property except for the limited right to use our services as described.
4.2. Your Intellectual Property: You retain all rights, title, and interest in and to your Business Content, including your brand names, logos, and product information.
4.3. Licence to Us: You grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, display, and distribute your Business Content solely for the purpose of operating, providing, and improving the OwnerLock services for you and your End-Users.
5. Data Protection
5.1. Roles of the Parties: In the context of the UK General Data Protection Regulation (UK GDPR), you are the Data Controller with respect to the personal data of your End-Users that you may access or process via the Control Tower. We act as the Data Processor on your behalf when we process this data to provide the services to you.
5.2. Our Obligations: We will process End-User personal data only in accordance with your lawful instructions and our Privacy Policy. We will implement appropriate technical and organisational measures to protect the security of all data on our platform.
5.3. Your Obligations: You agree to comply with all applicable data protection laws, including having a valid legal basis to contact your End-Users through our platform.
6. Confidentiality
6.1. Confidential Information: Both parties agree to keep confidential all non-public information received from the other party that is marked as confidential or would reasonably be considered confidential. This includes business plans, technical data, and the terms of any specific agreement between us.
6.2. Exceptions: The obligation of confidentiality does not apply to information that is publicly known, already in the receiving party’s possession, or required to be disclosed by law.
7. Limitation of Liability and Indemnification
7.1. Disclaimer: Except as expressly stated in these Business Terms, the OwnerLock services are provided “as is.” We do not guarantee that the services will be error-free or uninterrupted. We are not responsible for the authenticity of products registered on our platform or for disputes between you and your End-Users.
7.2. Limitation of Liability: To the maximum extent permitted by law, the total liability of Attaché X Ltd in connection with these Business Terms and your use of the services shall not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
7.3. Indemnification: You agree to indemnify and hold harmless Attaché X Ltd, its directors, and employees from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
* Your Business Content, including any claims of intellectual property infringement.
* Your products, including any product liability claims.
* Your breach of these Business Terms or violation of any applicable law.
8. Term and Termination
8.1. Term: This agreement begins when you create a business account and continues as long as you have an active account with us.
8.2. Termination by You: You may terminate this agreement at any time by closing your business account through the Control Tower.
8.3. Termination by Us: We may suspend or terminate your account and this agreement with immediate effect if you are in material breach of these Business Terms (including failure to pay fees).
8.4. Effect of Termination: Upon termination, your right to use the services will cease. We will handle your data in accordance with our Privacy Policy. Any OwnerLock Tags already implemented on products in the market will continue to function, but you will no longer be able to manage the associated product information or services.
9. General Provisions
9.1. Governing Law: These Business Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
9.2. Modifications: We may modify these Business Terms from time to time. We will notify you of any material changes via email or through the Control Tower. Your continued use of the services after such notification constitutes your acceptance of the revised terms.
9.3. Entire Agreement: These Business Terms, together with our Privacy Policy and any referenced pricing pages, constitute the entire agreement between you and us regarding your use of the OwnerLock business services.
9.4. Assignment: The Company reserves the right to assign or transfer its rights and obligations under these Business Terms to any affiliate, subsidiary, or successor entity in connection with a corporate restructuring, merger, or acquisition, without the prior written consent of the Business User.
9.5. Contact: For any questions about these Business Terms, please contact us at business@ownerlock.net or through the support section of our website.